Course Abstract & Learning Objectives

In a demanding healthcare workplace, being compassionate while also maintaining boundaries is essential for caregiver well-being and patient safety. This course delves into the importance of establishing emotional boundaries, particularly for healthcare workers who are consistently exposed to emotionally charged situations and the potential for burnout. By recognizing personal stress triggers and cultivating self-awareness, healthcare professionals can develop effective coping mechanisms and self-care strategies. The course emphasizes the importance of setting boundaries – not as barriers to care, but as safeguards for emotional and mental well-being. It equips participants with practical tools to manage their responses to stress and navigate the healthcare environment. Learners will gain a deeper understanding of controllable, uncontrollable, and influenceable factors in their workplace. Ultimately, this course empowers healthcare workers to create a sustainable practice that fosters optimal patient care while prioritizing their own well-being.

  • Identify “activators” - the things that trigger stress in you.

  • Manage your own responses to stress by using breathing techniques and self-awareness.

  • Set effective boundaries to protect yourself from burnout.

  • Differentiate between controllable, uncontrollable, and influenceable factors in your work environment.

How Do I Take This Course?

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Continuing Education

Instructor

Roy Johnson

MA, C.Arb, C.Med

Roy is a Principal and co-founder of The Neutral Zone Coaching and Consulting Services Inc. He is an experienced arbitrator, mediator, facilitator, investigator, and trainer who works with individuals, communities, and public and private-sector organizations to resolve disputes and improve communication, teamwork, leadership, and organizational effectiveness. Roy is a sought-after national conference speaker on topics such as diversity, inclusion, unconscious or implicit bias, and workplace respect and bullying. He is the co-author of "Turning Conflict into Profit," which is a top-selling book in the field of conflict resolution. Roy has over 20 years of experience in resolving disputes ranging from interpersonal complaints to complex multi-issue conflicts. He holds a BA in Psychology from the University of Alberta and an MA from Simon Fraser University. Roy also has a post-graduate diploma in Adult Education from the University of BC, and he earned a Certificate of Conflict Resolution from the Justice Institute of BC. Roy is ProSci® certified and ADRIC certified in alternative dispute resolution. Roy has served as a member of the Police Complaints Resolution Roster, a Governor of the Justice Institute of BC, a Panel Chair of the BC Employment and Assistance Appeal Tribunal, a volunteer with various LGBTQ2S+ organizations, and a Director of the Board of Alternative Dispute Resolution Institute of BC. Currently, Roy is involved in strata governance in Canada and the United States. Roy specializes in delivering keynote addresses and training on communication, teamwork, leadership development, organizational conflict and dispute resolution, mediation, management consulting, executive coaching, workplace bullying rehabilitation, human rights, respectful workplace investigation, and trauma-informed practice.